Premium Car, Tempo Traveller & Bus Rental in Mumbai & Thane

1. Kilometer & Time Calculation

• For outstation trips, a minimum running of 250 km or 300 km per day will be charged, depending on the vehicle type, regardless of actual usage.
• Kilometers and timings are calculated from our base garage to garage, not point-to-point.
• Any extra kilometers driven or extra hours utilized beyond the booked package will be charged at standard extra rates.

2. Air Conditioning (AC) Policy

• AC will be strictly turned off while driving on hilly terrains or ghat sections to prevent engine overheating and ensure passenger safety.
• AC cannot be kept running while the vehicle is stationary or parked for extended periods.

3. Tolls, Taxes & Parking

All toll taxes, state border entry taxes, and parking charges are extra and must be paid by the customer at actuals during the trip, unless explicitly included in a customized package quote.

4. Driver Allowance (Bhatta)

• A standard daily driver allowance is applicable for all outstation journeys.
• An additional Night Allowance will be charged if the vehicle is driven or the driver is requested to wait between 10:00 PM and 6:00 AM.

5. Payments & Cancellations

• A token advance payment is required to confirm any vehicle booking.
• 50% of the estimated total must be paid before the journey begins, and the remaining balance is due before the final drop-off.
• Advance tokens are non-refundable if the trip is canceled within 48 hours of the scheduled pickup time.

6. Cleanliness & Damage Liability

• A cleaning penalty of ₹1000 - ₹2000 will be levied in case of vomiting, excessive dirt, or food/drink spills inside the vehicle.
• Customers are entirely liable to pay for any physical damage caused to the interior or exterior of the vehicle by their group.
• Smoking and consumption of alcohol are strictly prohibited inside the vehicle.

7. Vehicle Reference Images

Photos shown on the website are for reference purposes only. Actual vehicles may vary. For real photos of the vehicle assigned to your trip, please connect with a HolidayXP representative.